Privacy Policy

1. ATRUVAI’s Privacy Position

ATRUVAI is designed for private individual AI systems. Unlike a generic public chatbot, ATRUVAI's product direction is to give each eligible user an account-bound private AI individual.

The private individual is designed to adapt to the user through memory, continuity, preferences, and private runtime state.

ATRUVAI's privacy model is human-blind by default: company staff should not casually read private conversations. Support and operations should begin from metadata, diagnostics, billing status, safety status, runtime reports, and system signals rather than raw conversation content.

This is not the same as a guarantee that no data can ever be processed, preserved, or reviewed. Exceptional processing may occur for user-requested support, safety review, abuse prevention, security investigation, legal compliance, payment disputes, infrastructure debugging, or account recovery.

2. Information We Collect

• account information, such as name, email, login details, plan, account status, and settings;
• billing and subscription information, processed through payment providers;
• prompts, messages, files, images, uploads, responses, feedback, preferences, and instructions;
• memory, continuity state, runtime state, user-specific AI state, and personalization data;
• safety signals, abuse signals, individual reports, system reports, policy categories, and account-risk metadata;
• device, browser, IP address, cookies, log data, diagnostics, performance data, and security events;
• communications you send to support@atruvai.com.

3. How We Use Information

• provide, operate, maintain, and improve ATRUVAI;
• create and maintain account-bound private AI individuals;
• support persistent memory, adaptive behavior, account-specific state, and long-term continuity;
• process payments, subscriptions, cancellations, refunds, and billing support;
• prevent abuse, fraud, cyber misuse, payment misuse, unauthorized access, and policy violations;
• secure systems, debug errors, monitor reliability, and improve performance;
• respond to support requests;
• comply with law, enforce terms, and protect ATRUVAI, users, and third parties.

4. Private Individual Adaptation

Private adaptation is a core product function. The user's private AI individual may learn from the user's interactions, preferences, memory, context, and continuity state.

This adaptation is for the user's account-bound individual. It is not the same as using raw private conversations to train a public or shared base system.

Users cannot fully opt out of private individual adaptation while using persistent individual features, because adaptation is part of what the product is. Users who do not want persistent individual adaptation should not use those features or should close their account.

5. Human-Blind Conversation Handling

ATRUVAI is designed so private conversations are not casually visible to company staff.

Operational workflows should prioritize:

• account metadata;
• billing status;
• safety category;
• technical logs and diagnostics;
• error traces;
• abuse signals;
• individual-generated reports;
• user-shared excerpts.

Raw conversation access, where technically available, should be limited to exceptional cases such as direct user support requests, account recovery, deletion/export/debugging, abuse or fraud investigation, security risk, legal process, payment disputes, or a logged break-glass review.

6. Individual Reports Instead of Casual Human Review

When an account is flagged, suspended, terminated, or reviewed, ATRUVAI may consult the account-bound private AI individual or runtime reporting layer.

The system may generate limited reports containing account metadata, safety category, violation category, system state, billing state, abuse signals, audit references, and technical diagnostics.

The goal is to let ATRUVAI operate and protect the platform without unnecessary human exposure to private conversation content.

An AI individual is a software runtime. It does not act as a legal person, employee, agent, lawyer, doctor, guardian, or independent representative.

7. Memory, Continuity, and Decommissioning

Persistent memory and continuity are core to ATRUVAI. The Services may store memories, preferences, conversation history, continuity records, private state, runtime identity, and related signals to make the user's private AI individual persistent across sessions.

Routine reset or deletion of continuity may be limited where continuity is part of the product. Account deletion, closure, or termination may retire, deactivate, or decommission the associated private AI individual.

Some records may remain where required for legal, billing, security, abuse prevention, backup, fraud prevention, audit, or dispute-resolution reasons.

8. Public/Base Model Training

ATRUVAI does not sell private conversations to advertisers. ATRUVAI does not use private conversations for public marketing.

ATRUVAI does not use raw private conversation content to train public or shared base systems unless you explicitly opt in, submit feedback, directly share content with support or research review, the content is processed for safety/security/abuse/legal compliance, or a clearly disclosed product setting permits it.

ATRUVAI may use aggregated, anonymized, de-identified, diagnostic, safety, performance, or privacy-preserving analytics to improve reliability, safety, infrastructure, and product quality.

9. Payments and Third Parties

Payments may be processed by third-party payment providers. ATRUVAI does not need to store full card numbers directly. Payment providers process payment data according to their own terms and privacy policies.

We may share information with infrastructure, hosting, storage, email, analytics, security, and payment providers; professional advisers; authorities where required by law; transaction parties in a merger, financing, or acquisition; and security or abuse-prevention parties where necessary.

We do not sell personal information to advertisers.

10. Security, Retention, and International Processing

We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security.

We retain information for as long as needed to provide the Services, maintain continuity, process payments, comply with law, resolve disputes, enforce agreements, prevent abuse, secure systems, and support legitimate business needs.

Your information may be processed in countries where ATRUVAI or its service providers operate.

11. Children, Choices, Changes, and Contact

The Services are not directed to children under 13. Certain paid or advanced services may require users to be 18 or older.

You may contact us to request account access, correction, decommissioning, cancellation assistance, or privacy support. We may need to verify your identity before processing requests.

We may update this Privacy Policy as ATRUVAI evolves. Continued use after changes means you accept the updated policy.

Privacy questions: support@atruvai.com

Individual AI privacy

ATRUVAI provides account-bound private AI individuals. Private adaptation, memory, continuity, and personalization are core product features, not casual advertising analytics.

Private individual adaptation is treated separately from public or base-model training. Human review is limited by default and may occur only for support, safety, security, billing, legal compliance, abuse prevention, or user-requested troubleshooting.

This section replaces the separate Individual Privacy page so users can read privacy and individual-AI privacy together in one policy.